Billing and Payment Options

Billing, KOT & Payment Processing

After selecting items in the POS system, staff can generate KOT, create bills, apply tips, and process payments using multiple payment methods. This section explains every billing-related action available on the POS screen.

1. Understanding POS Action Buttons

Once items are added to the order, the POS system displays several action buttons at the bottom of the screen. These buttons control how the order flows through kitchen processing, billing, and payment stages.

Save as Draft

Temporarily saves the order without sending it to the kitchen or generating a bill.

Used when the customer is still deciding.
Allows staff to reopen and edit later.
Does not generate KOT or invoice.

KOT (Kitchen Order Ticket)

Sends the order details to the kitchen for preparation.

Does not generate a bill.
Can be generated multiple times for additional items.
Primarily used for Dine-In orders.

KOT & Print

Sends the order to the kitchen and prints a physical KOT receipt.

Used in restaurants with kitchen printers.
Ensures kitchen staff receive physical order slip.

Bill

Generates the customer invoice without processing payment.

Shows itemized bill.
Includes taxes and discounts.
Does not mark order as paid.

Bill & Payment

Opens the payment window immediately after generating the bill.

Most commonly used option.
Allows direct payment collection.
Marks order as paid after completion.

Bill & Print

Generates the invoice and prints it instantly.

Used when customer requests printed bill.
Does not automatically complete payment unless confirmed.

KOT controls kitchen workflow, while Bill controls financial workflow. These two systems work independently but are connected in order lifecycle.

2. KOT (Kitchen Order Ticket)

KOT sends the order details to the kitchen without generating a final invoice. It ensures the kitchen starts preparing food before payment is completed.

Used primarily for Dine-In orders.
Can be generated multiple times for additional items.
Does not affect payment status.

Always generate KOT before final billing in dine-in scenarios.

3. Generating the Bill

The bill includes:

Itemized list
Subtotal
Tax calculations
Discount (if applied)
Total payable amount

Generating a bill prepares the order for payment settlement.

4. Processing Payment

The payment window allows selection of multiple payment methods:

Cash
Card
UPI
Bank Transfer
Due (partial payment or outstanding balance)

Payment features include:

Full payment
Split payment (multiple methods)
Auto-calculation of remaining amount
Payment confirmation

Ensure the correct payment method is selected before completing transaction.

5. Adding Tip Before Payment

Staff can add tips before finalizing payment.

Select preset percentage (5%, 10%, 15%, 20%)
Enter custom tip amount
Add note (optional)

Once tip is added:

Total payable amount updates automatically.
Tip is included in final invoice.
Tip is reflected in daily revenue reports.

Adding tip before payment ensures accurate accounting and reporting.

6. Completing the Transaction

After selecting payment method and confirming amount:

Click Complete Payment.
System marks order as Paid.
Invoice can be printed or shared.
Table becomes available (for dine-in).

Once payment is completed, the order cannot be modified without reopening it.

Why Proper Billing Workflow Matters

Ensures accurate kitchen coordination
Prevents billing mistakes
Improves revenue tracking
Maintains financial transparency
Supports detailed reporting

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KOT Orders